Introduction
At Avalon Bay® Air Fryer, Ice Maker, Wine Cooler, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website avalonbay.shop (the “Site”) and purchase our products and services (collectively, the “Services”).
Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions by contacting us at [email protected]. By using the Site and/or Services, you agree to the collection and use of your personal information as outlined in this Privacy Policy.
Information We Collect
We collect both personal and non-personal information from you when you use our Site and Services. Personal information refers to any information that can be used to identify you as an individual, directly or indirectly, including, but not limited to, your name, email address, and phone number. Non-personal information refers to information that does not directly identify you.
Information You Provide Directly to Us
We collect the following personal information when you use our Site and Services:
- Contact information such as your name, email address, phone number, and mailing address when you create an account, make a purchase, subscribe to marketing communications, contact customer support, or interact with us in any other way.
- Payment information such as your credit/debit card number, security code, and billing address when you make a purchase.
- Profile information such as your username, password, preferences, feedback, survey responses, and any other information you provide in your account profile.
- Any other personal information you choose to provide us when you fill out forms, participate in surveys, contests, promotions, or special offers, communicate with us via third-party services, request customer support, or otherwise interact with us.
Information Collected Automatically
We may automatically collect the following information about your use of our Site and Services through cookies, web beacons, and other technologies:
- Log data such as your IP address, browser type, operating system, access times, domain name, pages viewed, and referral URLs.
- Device information such as your device ID, device type, settings, applications, and geographic location.
- Usage information such as the number and frequency of your visits, which pages you view, the searches you conduct, and how you interact with the Site.
- Analytics information to help us measure traffic and usage trends.
If you access our Site or Services through a mobile device, we may collect unique device identifiers and device-specific information via device-level opt-outs. We may associate personal information collected from your mobile device with other information we have about you to provide you with a personalized experience.
Information from Third-Party Sources
We may collect limited information from third-party sources to supplement the personal information we collect directly from you. This may include:
- Demographic data (such as age, gender, household income)
- Purchase history
- Publicly-visible social media profile information
- Data to fight fraud and comply with regulatory requirements
We obtain this information from third-party partners only with your consent, and we will share your personal information with third parties only in accordance with our Sharing of Personal Information section below.
Use of Personal Information
We use your personal information for the following purposes:
- To provide our Services and fulfill your requests, such as:
- Creating and managing your account
- Processing orders and payments
- Communicating with you about your account, purchases, subscriptions, and requests
- Providing customer service and support
- Improving and personalizing your experience on our Site
- Sending product updates, technical notices, security alerts, and support/administrative messages
- Displaying customized content and advertising tailored to your interests
- To ensure quality and improve our Services, such as by:
- Conducting research and analysis of our Products and Services
- Collecting feedback through surveys, interviews, focus groups, and other channels
- Developing new features, offerings, and services
- Monitoring and analyzing trends, usage, and activities
- To communicate with you about products, services, offers, promotions, newsletters, and events and provide other news or information we think may interest you
- To personalize your experience by presenting products and offers tailored to you, and serving ads relevant to your interests on our Site and other sites
- To protect the safety, integrity, and security of our Site and Services, detect and prevent fraud, and comply with legal obligations
- To comply with legal obligations, including enforcing our Terms of Service, addressing intellectual property infringement claims, complying with court orders, warrants, or subpoenas, and assisting law enforcement
- For other legitimate business purposes that are described to you at the point of data collection or pursuant to your consent
We only process your personal information for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We will ask for your consent before using your information for a purpose that is not related to the purposes outlined in this Privacy Policy.
Sharing of Personal Information
We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection:
Affiliates: We may share your personal information with our corporate affiliates and subsidiaries for purposes consistent with this Privacy Policy.
Service providers: We may share your personal information with third-party companies and individuals that provide services on our behalf, such as website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, email delivery services, and other similar services. These third parties may have access to or process your personal data as part of providing those services for us. They are required to use your personal information only to provide services on our behalf and are contractually bound to maintain the confidentiality and security of your personal information.
Business transfers: If we are involved in a merger, acquisition, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your personal information may be transferred as part of that transaction. We will notify you of any such transfer and the choices you may have regarding your personal information.
Legal requests: We may disclose your personal information if required to do so by law or in response to a subpoena, court order, government request, or other legal process or requirement. We may also disclose your personal information to assist law enforcement or respond to a government request, and to protect the safety, rights, property, or security of Avalon Bay, our Services, any third party, or the general public.
With your consent: We may share your personal information for any other purpose disclosed to you with your consent.
We do not sell, rent, or otherwise share your personal information with third parties for their direct marketing purposes without your explicit consent.
Data Retention
We retain your personal information for the period of time required to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is permitted or required by law.
We will retain your personal information for as long as you maintain an account with us. After you close your account, we will retain your personal information for at least one year to be able to comply with regulatory obligations, resolve disputes, assist with investigations, enforce our agreements, and otherwise fulfill the purposes described in this Privacy Policy. Beyond that, we will retain certain transaction details, profile information, and communications records for extended periods of time when necessary, for legal, auditing, fraud detection, and other compliance purposes.
Your Data Rights and Choices
You have certain rights regarding your personal information, as permitted by applicable law. These include:
Access / Review / Update: You can access, review, and update certain personal information in your account profile by logging in to your account. You may also submit access requests to [email protected].
Deletion: You may submit requests to [email protected] to have certain personal information deleted, subject to exceptions permitted by law.
Restrict processing: You can ask us to restrict further processing of your personal information, while retaining a bare minimum of personal information to ensure your preferences are respected in the future. You may submit requests to [email protected].
Object to processing: You may ask us at any time to stop using your personal information for direct marketing purposes by submitting requests to [email protected].
Opt-out of promotional communications: You can opt out of receiving promotional emails from Avalon Bay by clicking “unsubscribe” in any promotional email you receive. You can also submit requests to [email protected] to opt out of other forms of promotional communications.
Transfer information: You can ask us to provide you with certain personal information that you have provided to us in a structured, commonly used, and machine-readable format, or ask us to transmit this information directly to another service provider (where technically feasible).
Withdraw consent: You can withdraw your consent to our processing of your personal information at any time by submitting requests to [email protected]. This will not affect the lawfulness of processing based on consent before withdrawal.
We will acknowledge and promptly investigate all requests according to applicable laws. Please note, however, that certain personal information may be exempt from such requests in some circumstances, which may include if we need to keep processing your personal information for our legitimate interests or to comply with a legal obligation. We will notify you if we cannot comply with your request.
Security of Personal Information
We use appropriate technical and organizational measures to protect your personal information. Our information security policies and procedures are aligned with widely accepted international standards and are reviewed regularly and updated as necessary to meet our business needs, changes in technology, and regulatory requirements.
We use encryption (HTTPS/TLS) to protect your personal information in transit. We implement access controls to our databases containing personal information. Our information technology infrastructure is maintained in modern data centers with high levels of physical and digital security.
While we take reasonable precautions against possible security breaches of our Site and Services, no website or internet transmission is completely secure and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information safe and to not share it with anyone you don’t trust.
Children’s Privacy
Our Site and Services are not designed for or directed at children under the age of 16. We do not knowingly collect or solicit personal information from children under 16. If we learn that we have collected personal information from a child under 16 without the consent of the child’s parent or guardian, we will delete it as soon as possible. If you believe that a child under the age of 16 has provided us with personal information, please contact us at [email protected].
Privacy Policy Updates
We may occasionally update this Privacy Policy as necessary to reflect changes in our practices, services, applicable laws, and regulations. We will post any privacy policy changes on our Site and the updated privacy policy will be effective as soon as it is accessible. If we make any material changes, we will notify you by email (sent to the email address specified in your account), by means of a prominent notice on this Site prior to the change becoming effective, or as otherwise required by applicable law. We encourage you to review this Privacy Policy periodically to be informed of how we are protecting your information.
How to Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us at:
Privacy Officer
Avalon Bay
123 Main Street
Anytown, CA 12345
[email protected]
California Privacy Disclosures
This section provides additional detail to California residents as required under the California Consumer Privacy Act (CCPA) and other California privacy laws.
Personal information we collect and purposes: Please see the Information We Collect and Use of Personal Information sections above for details.
Categories of sources: We collect personal information directly from you and automatically through your use of our Site and Services. We may also collect limited information from third party sources as detailed in the Information from Third Party Sources section above.
Categories of third parties with whom we share personal information: Please see the Sharing of Personal Information section above for details.
Sale of personal information: Avalon Bay does not sell your personal information to third parties for monetary consideration. However, some of the categories of sharing detailed in the Sharing of Personal Information section may be considered a “sale” under California law.
Your CCPA rights: As a California resident, you have the right to request access to or deletion of your personal information, request additional details about our information practices, opt out of certain data sharing and sales, and not receive discriminatory treatment for exercising these rights. To submit a request, please contact us at [email protected] or the mailing address in the How to Contact Us section above.
In order to verify your request under the CCPA, you must provide the information requested in our verification process based on the channel you use to submit your request. We will not fulfill your CCPA request unless you have provided sufficient verification information to allow us to reasonably verify you are the consumer about whom we collected personal information.
You may designate an authorized agent to submit requests on your behalf by having the authorized agent provide (1) proof of your written permission for the authorized agent to submit requests on your behalf, and (2) verification information adequate to allow us to reasonably verify your identity and confirm that you provided written permission to the authorized agent.
Under the CCPA, you have the right to request certain information about our disclosure of your personal information to third parties for their direct marketing purposes during the preceding year. To make such a request, please contact us at [email protected] or the mailing address in the How to Contact Us section above.
Nevada Privacy Disclosure
If you are a resident of Nevada, you have the right to opt-out of the sale of certain personal information to third parties. Avalon Bay does not currently sell your personal information as defined in Nevada law. However, if you wish to be excluded from any future sales under Nevada law, please contact us at [email protected] or the mailing address in the How to Contact Us section above with your request.
European Union Data Subject Requests
If you reside in the European Union, United Kingdom, Lichtenstein, Norway or Iceland (the “Designated Countries”), you may have additional rights under the EU General Data Protection Regulation (the “GDPR”) with respect to your personal information, as outlined below.
For this section, we use the terms “personal information” and “processing” as they are defined in the GDPR.
Legal bases for processing your personal information: We only process your personal information when we have a lawful basis for doing so under Article 6 of the GDPR. This includes when:
- You have consented to the use of your personal information. You can withdraw your consent as described in the Your Data Rights and Choices section above.
- It is necessary to fulfill our contractual obligations towards you or to take steps at your request before entering a contract.
- It is necessary for our or a third party’s legitimate interests, such as providing and improving our Site and Services, communicating with you, preventing fraud, ensuring security, complying with legal obligations, or carrying out other business purposes as described in this Privacy Policy.
- It is necessary to comply with a legal obligation under EU or member state law.
If the processing is based on legitimate interests, we will balance those interests against your interests in fundamental rights and freedoms. We will not process your personal information for activities where our interests are overridden by the impact on your rights and freedoms.
Your EU data rights: As a data subject in the Designated Countries, you may exercise the following rights with respect to your personal information:
- Request access to or a copy of your personal information
- Request correction or deletion of your personal information
- Object to our processing
- Request restriction of processing
- Request transfer of your personal information to another party
- Lodge a complaint with your local data protection authority
If you would like to exercise these rights, please contact us as outlined in the How to Contact Us section. We will acknowledge and investigate all requests according to applicable EU data protection laws. Please note that certain personal information may be exempt from such requests under certain circumstances.
If we collect and process your personal information with your consent, you can withdraw your consent at any time as described in the Your Data Rights and Choices section above. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal.
International Data Transfers
We store and process your information in data centers around the world, wherever our facilities are located. As such, we may transfer your personal information outside of your jurisdiction and country.
Rest assured that wherever your personal information is transferred, processed, or stored by us and our authorized third parties, we take steps to ensure adequate safeguards are in place to protect your personal information, such as EU Standard Contractual Clauses.
By using our Site and Services, you consent to the transfer of your personal information globally.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time as we add new products and features, as we improve our Site and Services, and as laws and regulations change. Any such updates will be posted on this page, and we will notify users who have provided an email address when substantive changes are made. By continuing to use our Site or Services after any changes become effective, you agree to the revised Privacy Policy.
This Privacy Policy was last modified on April 19, 2020.
Contacting Us
If you have any questions about this Privacy Policy or about how we collect, use, and process your personal information, please contact our Privacy Officer at:
Privacy Officer
Avalon Bay
123 Main Street
Anytown, CA 12345
[email protected]
We will promptly investigate and attempt to resolve any concerns you have regarding our use of your personal information in accordance with applicable data protection laws.
